Política de reembolso

Return Policy for Your Online Store

  1. Eligibility for Returns

    • Products must be in their original, unused condition with all packaging intact.
    • Returns must be requested within 14-30 days of receiving the order.
    • Certain items (e.g., custom-made or final sale items) are not eligible for returns.
    • Note: Colors may vary slightly due to lighting and monitor settings. These variations are not considered defects and are not eligible for return or exchange.

  2. Return Process

    • Customers must contact customer service to request a return authorization number (RMA) before sending items back.
    • Returns without an RMA will not be accepted.

  3. Shipping Costs

    • Customers are responsible for return shipping fees unless the item is defective or the wrong product was sent.
    • Offer free returns on defective or incorrect items only.

  4. Refunds

    • Refunds will be processed within 5-10 business days after the return is received and inspected.
    • Refunds will be issued to the original payment method.
    • Shipping costs are non-refundable (unless the return is due to a store error).

  5. Exchanges

    • Exchanges are only accepted if the item is in stock; otherwise, a refund will be issued.

  6. Non-Returnable Items

    • List specific items that cannot be returned, such as:
      • Earrings for hygiene reasons.
      • Personalized or customized items.
      • Items marked as "Final Sale."

  7. Damaged or Defective Products

    • If the product arrives damaged, customers must notify the store within 48 hours of delivery with photos of the damage for a replacement or refund.